FAQs
All prices are in USD
2. Do you ship internationally?Yes, we do ship internationally. BUT shipping and handling rates as well as delivery times will vary depending on your location.
3. Can I pay if I don't have a Paypal account?Yes, we accept also Visa, Master Card. You can follow this guide to know How to Pay with Credit Card (Paypal).
4. I just placed an order, when will it ship?Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't get a tracking number after 7 business days, please email us at shop@petsaro.com
5. What do you mean by processing time?Processing time is the time taken to receive, review, and prep your order to be shipped. Shipping times come after dispatching your order.ơ>
6. How long does shipping take?Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 12-18 business days.
7. Can I cancel my order?If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order and it is accepted by the warehouse, we may not be able to cancel it.
8. How do I make changes to an order I’ve already placed?Mail us at ilumi2shop@gmail.com ASAP or Contact us on our social media handles. In case you want to change something in your order such as size, color etc.
9. I have entered an incorrect address what do I do now?If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at ilumi2shop@gmail.com as soon as possible.
10. What if I receive a defective product?Don't worry, We will replace it for free of cost. You just need to send a photo of the defective product within 24-48 hours after delivery to ilumi2shop@gmail.com.
11. I have a question that wasn't answered, can you please help?Absolutely! We always happy to help you. Please feel free contact us at ilumi2shop@gmail.com and we will be happy to answer your queries!